Terms of Service

1. Agreement

By creating an account or using Tend. ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you and X Projects ApS, CVR 41736720, Østbanegade 123, 2100 København Ø, Denmark, operating under its registered secondary name TEND. ("we", "us", "our").

2. The Service

Tend provides an AI-powered phone answering assistant. The Service includes:

• Answering inbound phone calls on your behalf using AI voice technology.
• Generating summaries of calls and delivering them via SMS, WhatsApp, or other messaging channels.
• Managing contacts (VIP and blocked callers).
• Calendar integration for availability checking and meeting booking.
• Making outbound calls on your behalf (on supported plans).

3. Eligibility

You must be at least 18 years old to use the Service. By using Tend, you represent that you have the legal capacity to enter into this agreement.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

5. Plans & Billing

• Free plan: lets you build and try your assistant with demo calls only — no monthly call minutes are included.
• Paid plans: Billed monthly via Stripe. Prices are displayed in DKK and include applicable taxes.
• You can upgrade, downgrade, or cancel your plan at any time from your dashboard settings.
• Downgrades and cancellations take effect at the end of the current billing period.
• We do not offer refunds for partial months of usage, except under the 30-day guarantee below.
• Minutes do not roll over between billing periods.

5a. 30-Day Money-Back Guarantee (Business Plans)

If your Butler doesn't earn its keep in the first 30 days, we refund your subscription — no argument. The guarantee applies to all business tiers (Solo, Starter, Business) for the first 30 days after your first payment, once per company (CVR number).

• Email contact@tendbutler.com before day 30; we refund the full subscription fee for the period to your original payment method within 14 days.
• We may ask what didn't work — because we want to learn — but your answer is not a condition of the refund.
• Metered overage minutes beyond the plan's included minutes are not refunded; they cover the direct cost of completed calls.
• Cancellation and refund close the subscription and release your Tend number; call forwarding to your own number stops at the same time.
• The guarantee does not apply to repeat signups created to extend the guarantee period.

6. Fair Use

Each plan includes a monthly minute allowance. If you exceed your plan's limit, the assistant will stop answering calls until your next billing period or until you upgrade. We reserve the right to suspend accounts engaged in abuse or fraudulent activity.

7. Acceptable Use

You agree not to use the Service to:

• Make or facilitate illegal calls, including harassment, threats, or scams.
• Impersonate another person or entity without their consent.
• Transmit malware or attempt to compromise our systems.
• Use automated means to exceed plan limits or abuse the Service.
• Resell the Service without our written permission.

8. AI Disclaimer

Tend uses artificial intelligence to answer calls. While we strive for accuracy and natural conversation, the AI may occasionally misunderstand callers, provide incorrect information, or fail to complete a task. You acknowledge that the Service is not a replacement for emergency services, legal advice, or medical consultations. Tend is not liable for any actions taken based on AI-generated call summaries or responses.

9. Phone Numbers

We provision phone numbers through Twilio. Numbers remain our property and are assigned to your account for the duration of your active subscription. Numbers may be recycled 30 days after account cancellation.

10. Intellectual Property

The TEND. brand, software, and all related intellectual property belong to X Projects ApS. Your call data, contacts, and personal information remain your property. You grant us a limited license to process your data solely to provide the Service.

11. Availability & SLA

We aim for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for missed calls due to service outages, carrier issues, or third-party provider failures. Scheduled maintenance will be announced in advance when possible.

12. Limitation of Liability

To the maximum extent permitted by law, Tend's total liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or missed business opportunities.

13. Termination

You may delete your account at any time from Settings. We may suspend or terminate your account for violation of these Terms, with notice where possible. Upon termination, your data will be deleted in accordance with our Privacy Policy.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days in advance. Continued use after changes take effect constitutes acceptance.

15. Governing Law

These Terms are governed by Danish law. Disputes shall be resolved in the courts of Copenhagen, Denmark, unless otherwise required by EU consumer protection law in your country of residence.

16. Contact

Questions about these Terms? Email us at contact@tendbutler.com.