How does Tend. Butler work?

Forward your calls to Tend. When someone calls, Tend picks up, has a natural conversation, checks your calendar, books appointments, takes messages, and blocks spam. You get a short text summary after each call.

How long does setup take?

Setup takes about 2 minutes. Just forward your calls to Tend and you're done. No hardware, no contracts.

Does Tend work with any phone?

Yes, Tend works with any phone that supports call forwarding — iPhone, Android, and landlines.

How much does Tend. Butler cost?

Building your butler is free. Activation is a one-time 199 kr with your first month included, then 149 kr/month with 120 minutes of calls. Business plans start at 499 kr/month (Butler Solo, 300 minutes) up to 2.999 kr/month (Business, 2,000 minutes and 3 lines). Extra minutes are billed from 1,30 kr/minute.

What integrations does Tend. Butler support?

Tend integrates with Google Calendar for booking today, plus HubSpot and Pipedrive for CRM sync. Integrations with Danish tools like Planway, e-conomic and DinnerBooking are in development for business customers.

What languages does Tend. Butler support?

Tend speaks natural Danish and English and automatically answers in the caller's language. More languages are on the roadmap.

Can Tend. Butler make outbound calls?

Yes. With the Full Butler plan, you can ask Tend to make calls on your behalf — cancel appointments, reschedule meetings, or follow up with contacts. You get a text summary when it's done.

Is Tend. Butler suitable for businesses?

Absolutely. Tend offers dedicated business plans for restaurants, clinics, salons, auto shops, and more. Features include multi-line support, analytics dashboards, team management, knowledge base training, and custom integrations.

GDPR & Cookie Policy — TEND Butler

Our Commitment to GDPR

TEND. — a registered secondary name (binavn) of X Projects ApS, CVR 41736720, Østbanegade 123, 2100 København Ø — is committed to full compliance with the EU General Data Protection Regulation (GDPR). We process personal data lawfully, transparently, and only for specified purposes.

Data Protection Officer

For all GDPR-related inquiries, you can reach our data protection team at contact@tendbutler.com.

Your GDPR Rights

As an EU/EEA resident, you have the following rights under GDPR:

Right of Access (Art. 15)

Request a copy of all personal data we hold about you. We will provide this within 30 days.

Right to Rectification (Art. 16)

Request correction of inaccurate data. You can also update most data directly in your Settings.

Right to Erasure (Art. 17)

Request deletion of your data. Use "Delete Account" in Settings for immediate processing, or email us.

Right to Restriction (Art. 18)

Request that we limit processing of your data while a dispute is resolved.

Right to Data Portability (Art. 20)

Receive your data in a structured, machine-readable format (JSON). Use "Export Data" in Settings.

Right to Object (Art. 21)

Object to processing based on legitimate interest. We will cease processing unless we have compelling grounds.

Data Processing Activities

Activity	Legal Basis	Retention
Account creation & auth	Contract	Until deletion
Call handling & summaries	Contract	12 months
Payment processing	Contract / Legal	5 years (tax)
Calendar access	Consent	Until disconnect
Service improvement	Legitimate interest	Aggregated only
Call recording (opt-in)	Consent	90 days

Sub-Processors

We use the following sub-processors who may handle personal data:

Provider	Purpose	Location
Supabase	Database & auth	EU (Frankfurt)
Stripe	Payments	EU / US (SCCs)
Twilio	Phone & SMS	EU / US (SCCs)
VAPI	Voice AI	US (SCCs)
Hume AI	Voice synthesis	US (SCCs)
ElevenLabs	Voice synthesis	EU / US (SCCs)
Google	Calendar	EU / US (SCCs)

Cookie Policy

Tend uses minimal cookies:

Cookie	Purpose	Type	Duration
sb-*-auth-token	Authentication session	Essential	Session
theme	Dark/light mode preference	Functional	1 year

We do not use advertising cookies, analytics trackers, or third-party marketing cookies. No consent banner is needed because we only use essential and functional cookies.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

Notify the Danish Data Protection Agency (Datatilsynet) within 72 hours.
Notify affected users without undue delay if the breach poses a high risk.
Document all breaches and remedial actions taken.

Supervisory Authority

Our lead supervisory authority is the Danish Data Protection Agency:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.datatilsynet.dk

Contact Us

For GDPR requests or data protection questions: contact@tendbutler.com